Institutional Knowledge Base

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Popular topics: shipment tracking, escrow release, 14-day returns

Shopping on Garnets

Assistance for retail collectors: order tracking, escrow protections, and 14-day gemological returns.

Selling on Garnets

Assistance for verified purveyors: escrow payouts, KYC compliance, and multi-tenant inventory syndication.

Orders & Delivery

Once your order is dispatched by the purveyor, a real-time carrier tracking number (via DHL or FedEx Priority) is automatically bound to your order manifest. Navigate to your Buyer Dashboard > Orders to view live GPS dispatch coordinates and escrow release countdowns.

Returns & Refunds

Still Need Help?

Can't find what you're looking for? Our support team is available 24/7 to resolve escrow disputes, carrier tracking, and vendor onboarding inquiries.

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